問題：Organisations may be redesigned in line with the new business strategy. Although this is often done on an incremental basis making small changes as required, some organisations see this as an opportunity to make dramatic and fundamental changes radically redesigning business processes. What do we call such fundamental change?
　　A. Business Procedure Re-engineering.
　　B. Business Process Re-engineering.
　　C. Business Procedure Re-organising.
　　D. Business Process Re-organising.
　　答案：The correct answer is: Business process re-engineering.
　　This is defined by Hammer and Champny as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.