問題:Which of the following would be suitable for measuring resource utilisation in a parcel delivery company?
  A. Client *uation interview
  B. Cost per consignment
  C. Depot profit league tables
  D. Number of customer complaints
  答案:The correct answer is: Cost per consignment.
  Number of customer complaints and client *uation interviews would be measures of quality. Depot profit league tables is a measure of profit.